She said: “Gearing up towards the holiday, we kept emailing Teletext, asking what was going on, as you couldn’t legally fly to America. This fell on deaf ears - we were completely ignored. Teletext faces court action unless it pays over 7m in refunds Teletext Holidays will face legal action unless it repays over 7 million to customers whose package holidays were cancelled. Even though I called many times and gave them all the information they required to. The airline said they never received any funds from Teletext and the flight had been cancelled. No refund has been given back to me after my holiday was cancelled 3 times. “The hotel told me Teletext had cancelled the booking and also hadn’t paid them the funds. “Teletext told us we couldn’t get a refund and told us to rebook our trip. Write to Teletext Holidays and make sure they are aware of their legal obligations and put pressure on them to process all refunds Give every consumer waiting for a refund a template letter to use to send to Teletext, to assert more pressure Write a feature article on this matter, therefore further exposing Teletext in the media. The group ultimately rescheduled their break to March 2021 - but it was cancelled again, so they asked for a refund. Laura added: “I filled out a form in June when a new refund form was finally up and running online, but we haven’t heard anything. “We have phoned them - I don’t even know how many times - maybe 200 times, between the four of us? I’ve also been emailing them daily. “We’ve been given several dates before telling us a refund would arrive on that day - but it never does. Laura has been contacting TTA Travel in regards to the refund, but has been told they need to prove they paid for their holiday in the first place. On the TTA Travel website, it states: “All customers with bookings that have been cancelled due to Covid, who are due to receive a refund from Truly Travel are now required to submit a claims form as part of the process overseen by Travel Trust Association. TELETEXT holidays are currently under investigation failing to refund customers. “To complete the claims process, proof of payment made to Truly Travel is required for both the deposit and the balance paid.”įor customers like Laura who made a booking long before Covid, this has meant going to the bank to dig up old bank statements going back two years ago.Ī spokesperson from TTA Travel was unable to confirm to The Mirror when both Andrzej and Laura would get their money back. "To complete the claims process, customers are required to submit the following details of their booking with Truly Travel: booking reference number, named lead passenger, email address given at the time of booking, departure date and proof of payments, in the form of credit/debit card or bank statements." They said: "All costumers with bookings that have been cancelled due to Covid, who are due to receive a refund from Truly Travel have been contacted and asked to submit a claims form, as part of the process overseen by Travel Trust Association. Teletext is facing court action over claims it hasn't done enough to provide refunds to package holiday customers during the Covid crisis.
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